At vitewebsites.com, we stand behind the quality of our work. This refund policy explains your options if you're not satisfied with our services. We strive to resolve any issues through communication and revisions before considering refunds.
2. Website Development Projects
Before Project Completion
Full refund available: If you cancel before we begin development work
Partial refund available: If you cancel during development, minus costs for completed work
No refund: If project is 75% or more complete
After Project Delivery
No refunds: Once website is delivered and accepted by client
Free revisions: We offer unlimited revisions for 30 days post-delivery
Technical issues: We'll fix any bugs or technical problems at no charge
3. Monthly Subscription Services
Launch Package (1,500,000 VND)
Refundable for unused full months only
Must request cancellation 30 days in advance
No partial month refunds
Grow Package (2,500,000 VND)
Refundable for unused full months only
Must request cancellation 30 days in advance
No refund for editing hours already used
Prime Package (5,000,000 VND)
Refundable for unused full months only
Must request cancellation 30 days in advance
AI chatbot and advanced features setup costs are non-refundable
4. Conditions for Refunds
Eligible for Refund
Technical failure to deliver promised features
Website doesn't function on mobile devices (responsive design failure)
Major deviation from agreed specifications without client approval
Cancellation before project commencement
Not Eligible for Refund
Change of mind after website delivery and acceptance
Dissatisfaction with design preferences (subjective opinions)
Business performance issues (traffic, sales, rankings)
Third-party service failures (hosting, payment gateways)
Partial month charges on monthly subscriptions
5. Digital Services Disclaimer
Important Notice:
Website development is a digital service with variable outcomes. While we guarantee technical functionality, mobile optimization, and FREE website builds, we cannot guarantee specific business results such as increased traffic, sales, or search engine rankings. Results may vary based on industry, competition, and business factors beyond our control.
6. Refund Process
How to Request a Refund
Contact us via email at vitewebsites@gmail.com
Provide detailed reason for refund request
Include project details and timeline
Allow 5-7 business days for review
Processing Timeline
Review period: 5-7 business days
Approval notification: Within 2 business days of decision
Refund processing: 7-14 business days to your original payment method
Bank transfer refunds: May take additional 2-5 business days
7. Alternative Resolution
Before requesting a refund, we encourage clients to:
Discuss concerns with our support team
Request revisions or modifications
Consider alternative solutions or package adjustments
Schedule a consultation to address specific issues
8. Partial Refunds
Partial refunds may be available in specific circumstances:
Project cancellation during development phase
Unused months on annual subscriptions
Service downgrades with advance notice
Refund amount calculated based on completed work and time invested